Once your order has been shipped, you will receive a confirmation email with your tracking number and a link where you can follow the delivery in real time.

Tracking information is usually activated within 1–2 business days after the order has been shipped.

If you haven't received your tracking email, we recommend checking your spam or junk mail folder before contacting us.

If you have any questions regarding your order status, you can contact us at support@tryvence.com, and please remember to include your order number.

We strive to respond to all inquiries within 24 hours on business days.